At Bharat Jagriti Foundation, we value the support of our donors and are committed to maintaining transparency in the handling of donations made through our website.

1. Donations

All donations made to Bharat Jagriti Foundation through our website are voluntary contributions intended to support our charitable activities, programmes and objectives.

2. Cancellation of Donation

Once a donation has been successfully completed, it generally cannot be cancelled because the amount may be allocated towards the Foundation's charitable activities.

3. Refund Eligibility

A refund may be considered in the following situations:

• The same donation was accidentally made more than once.
• The donor's account was debited but the donation was not successfully recorded.
• An incorrect amount was charged due to a technical or payment processing error.
• Any other genuine payment-related issue verified by the Foundation.

4. Refund Request

To request a refund, the donor should contact us as soon as possible with the following details:

• Donor's full name
• Registered email address or mobile number
• Donation amount
• Date of transaction
• Payment or transaction ID
• Reason for the refund request

5. Refund Processing

All refund requests are subject to verification. Once a refund is approved, the amount will normally be processed through the original payment method or through the applicable payment gateway, subject to the gateway's processing timelines and applicable banking rules.

The time taken for the refunded amount to appear in the donor's account may vary depending on the payment gateway, bank or payment service provider.

6. Payment Gateway Transactions

Online donations may be processed through authorised third-party payment gateways such as Razorpay or other payment service providers. Payment processing, transaction reversal and refund timelines may also be subject to the applicable payment gateway's policies.

7. Non-Refundable Donations

Donations that have been successfully processed and voluntarily contributed will generally be treated as non-refundable unless a genuine payment error, duplicate transaction or other exceptional circumstance is verified.

8. Fraudulent or Unauthorised Transactions

If you believe that an unauthorised transaction has been made using your payment method, please contact your bank or payment service provider immediately and notify us with the relevant transaction details.

9. Contact Us